Shipping, Return and Exchange Policies

Shipping, Return and Exchange Policies

Shipping

Your jewelry will be shipped within 3-5 business days of purchase. I utilize the USPS, unless you prefer another carrier. Once the order is shipped, I will let you know via email and pass on the tracking information. The shipping charges are based on weight, destination and total price of jewelry sold per order.

Returns and Exchanges

Please do not hesitate to contact me by email if your jewelry doesn’t meet your expectations. My business email is info@rockymtsilverandstone.info. I ask that you let me know within 3 business days of receiving your order.

Jewelry should be returned in its original condition and packaging within 5 business days and I do ask that you pay for return shipping costs. Refunds will be given once I receive the package.

For exchanges, please contact me within 3 business days. If I have a replacement, I’m happy to exchange your piece. I ask that you pack and return the jewelry to me within 7 business days. I will then send the replacement jewelry as soon as I receive the package.